Return & Refund Policy

At SIXDAYSOX, your satisfaction is our priority. We want you to feel confident shopping with us. If something isn't right with your order, we're here to help.

1. General Return Policy

We accept return requests within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

• Items must be unused, unworn, and unwashed.
• Items must be in their original packaging, with all original tags and accessories (if applicable).
• Proof of purchase or order confirmation is required.

For hygiene reasons, socks that have been worn, washed, or otherwise used cannot be returned or exchanged unless they have a verified manufacturing defect.

The following situations are generally not eligible for returns or refunds:

• Change of mind or no longer needed.
• Incorrect size selected by the customer.
• Items that have been worn, washed, or damaged after delivery.
• Normal variations in color caused by different screen settings or lighting.

2. Damaged, Defective, or Incorrect Items

We carefully inspect and pack every order. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

Once the issue is verified, we will offer one of the following solutions at no additional cost:

• A replacement item.
• A refund to your original payment method.
• Another appropriate resolution agreed upon with our customer service team.

To help us resolve your issue quickly, please provide:

• Your order number.
• A description of the problem.
• Clear photos or a short video showing the issue.

SIXDAYSOX will cover any return shipping costs for confirmed defective, damaged, or incorrectly shipped items.

3. Wrong or Missing Items

If you receive an incorrect item or discover that something is missing from your order, please notify us within 72 hours of delivery.

After reviewing your request, we will:

• Ship the correct item or missing products at no additional cost, or
• Provide a full or partial refund if a replacement is not available.

Please include your order number and photos of the items received so we can investigate the issue.

4. Order Cancellation

If you wish to cancel your order, please contact our customer service team as soon as possible.

Orders that have not yet been processed or shipped may be eligible for cancellation and a full refund.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may refer to our Return Policy after receiving your order.

Please note that we cannot guarantee cancellation requests once order fulfillment has begun.

5. Return Shipping Responsibility

Return shipping costs depend on the reason for the return.

SIXDAYSOX covers return shipping costs in the following situations:

• The item arrives damaged.
• The item has a verified manufacturing defect.
• An incorrect item was shipped.
• Items or components are missing from the order.

Customers are responsible for return shipping costs in the following situations:

• Change of mind or no longer needed.
• Incorrect size or style selected when placing the order.
• Personal preference or dissatisfaction with the product that does not involve a defect.

No restocking fees will be charged for approved returns.

Please do not send any items back without first contacting our customer service team and receiving return authorization. Unauthorized returns may not be accepted.

6. Return Process

To request a return, refund, or replacement, please follow these steps:

Step 1: Contact Us

Email our customer service team with the following information:

• Your order number.
• The reason for your return or refund request.
• Photos or videos, if the item is damaged, defective, or incorrect.

Step 2: Wait for Approval

Our customer service team will review your request and typically respond within 1–2 business days with further instructions.

Step 3: Return the Item (If Required)

If your return is approved, we will provide the return instructions and shipping address.

Please ensure the items are securely packaged and include your order information.

Step 4: Refund Processing

Once we receive and inspect the returned item, approved refunds will be processed within 5–7 business days.

Refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to post the refund.

7. Refund Policy

Once your refund is approved, it will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error, a confirmed defective product, or another situation where a refund of shipping charges is required.

We will notify you by email once your refund has been processed.

8. Exchanges

We accept exchange requests in the following situations:

• The item has a verified manufacturing defect.
• We shipped the wrong item or size.
• The item received does not match the confirmed order specifications.

If the issue is confirmed to be our responsibility, we will arrange a replacement at no additional cost.

For size or style changes due to customer preference, exchanges are subject to our return eligibility requirements and product availability. For hygiene reasons, worn or washed socks cannot be exchanged.

To request an exchange, please contact us within 30 days of delivery and include your order number, a description of the issue, and supporting photos if applicable.

9. Important Notes

• Return requests must be submitted within 30 days of delivery.
• Damaged, defective, or incorrect items should be reported within the applicable time frame.
• Socks must be unused, unworn, and unwashed to qualify for a standard return.
• Approved returns must follow the return instructions provided by our customer service team.
• We reserve the right to review each request and verify the condition of returned products before issuing a refund or replacement.

10. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with an order, please contact us:

Brand: SIXDAYSOX

Email: hello@sixdaysox.com

Customer Service Hours: Moday-Friday: 9:00 AM-6:00 PM (EST)

We're always happy to help make your shopping experience better!